Skill-building in Conflict Management for Peer and Servant Leaders (.pdf version) delivered at the Oregon AAWCC 2014 Fall Conference

The links below are a collection of the resources I used while preparing my presentation.  Some of you asked for specific scripts, but there aren’t any I can find or recommend. Once you read over some of the materials, I recommend you write your own.  These pages cover a variety of situations, but most emphasize a similar approach – personal calmness, low tone of voice, empathy, listening, and so on.


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